A leading consumer goods company is using IoT, mobility and analytics to create a
connected coffee machine for the Indian market that will help track machine location
and health to proactively manage availability and uptime through machine health
analytics. This will help achieve one of its key objectives of reducing operations,
maintenance and service management costs by optimizing the number of visits,
reducing the number of emergency visits and predicting specific spare parts that need
to be carried by the service technician.
The other major objective is to drive revenue up by leveraging sensor and machine data
to generate actionable information related to consumption patterns (time of day, day of
week, flavor preferences, consumption rate and potential out-of-stock situations).
And, finally, it plans to launch a mobile app linked to the above ecosystem to drive
consumer engagement through tailored offers and promotions.
This is a fitting example of an integrated approach to lowering costs while creating
revenue upsell opportunities and building consumer engagement.
IOT-ENABLED COFFEE MACHINES
BREW SERVICE IMPROVEMENTS