Innovation is not just about technologies-platforms, algorithms and tools
do not run on their own. Organizations cannot achieve true
transformation without the best domain and industry expertise.
To get the most from data and technology, companies need creative and
entrepreneurial talent who understand digital technologies, and industry
and functional priorities.
Historically, an operationally focused mentality has dominated business
process service delivery. In the future, rather than ensuring day-to-day
process stability, talent will use automation, analytics and artificial
intelligence (AI) to concentrate on growth opportunities and innovation,
and to eliminate problems at the outset. In other words, companies must
balance the need for soft skills and right-brain thinking-the most
prominent shift for jobs of the future-with the continued need for strong
operational and digital skills including analytics, AI, automation
technology, machine learning, cloud and security.
#1 INNOVATIVE TALENT