Earlier this year, HfS described the Triple-A Trifecta of robotic process
automation (RPA), smart analytics and AI to provide a clear and crisp
articulation of the emerging change agents for clients to optimize,
renovate or transform their business operations. While each element of
the Trifecta has a distinct value proposition (RPA drives efficiency, smart
analytics improves decision making, and AI can solve business problems),
the three elements are increasingly converging (see Figure 2).
Transformation via the Trifecta is nonlinear with no definite starting
point. It is not necessary to start with basic automation and then advance
to AI-based automation.
However, regardless of where it starts, a company must clearly
understand the business problem it is trying to solve, and then apply the
right combination of tools to find the answer.