Earlier this year, HfS described the Triple-A Trifecta of robotic process
automation (RPA), smart analytics and AI to provide a clear and crisp
articulation of the emerging change agents for clients to optimize,
renovate or transform their business operations. While each element of
the Trifecta has a distinct value proposition (RPA drives efficiency, smart
analytics improves decision making, and AI can solve business problems),
the three elements are increasingly converging (see Figure 2).
#3: APPLIED
INTELLIGENCE
Transformation via the Trifecta is nonlinear with no definite starting
point. It is not necessary to start with basic automation and then advance
to AI-based automation.
However, regardless of where it starts, a company must clearly
understand the business problem it is trying to solve, and then apply the
right combination of tools to find the answer.