Earlier this year, HfS described the Triple-A Trifecta of robotic process

automation (RPA), smart analytics and AI to provide a clear and crisp

articulation of the emerging change agents for clients to optimize,

renovate or transform their business operations. While each element of

the Trifecta has a distinct value proposition (RPA drives efficiency, smart

analytics improves decision making, and AI can solve business problems),

the three elements are increasingly converging (see Figure 2).

#3: APPLIED

INTELLIGENCE

Transformation via the Trifecta is nonlinear with no definite starting

point. It is not necessary to start with basic automation and then advance

to AI-based automation.

However, regardless of where it starts, a company must clearly

understand the business problem it is trying to solve, and then apply the

right combination of tools to find the answer.