Most IT organizations typically spend more than 60 percent of their budgets on
operational expenditure (OPEX), maintaining existing IT systems. Only a few companies
are investing in automation enabling them to release capital from OPEX to build digitally
enabled business models that streamline operations and drive top-line growth.
The efficiency and experience of the Intelligent Enterprise
In the coming years, most businesses will:
• Undergo a significant technology transformation, refactoring traditional platform
technology and introducing lighter-weight responsive capabilities and architectures.
• Rethink services that impact loyalty, sales and service, geo-targeting, segmented
marketing and device-agnostic customer engagement.
• Evolve to adopt new programmatic, real-time decision frameworks driven by
algorithms, managed by machine learning and experimental behavior.
• Leverage advanced data intelligence to drive true, personalized customer
Becoming an Intelligent Enterprise requires changes to a company's business model,
operating model and technology platform.
The Intelligent Enterprise knows how to ride the wave of disruption, identifying, seizing
and building on opportunities created by the incredible pace of change occurring today.
An Intelligent Enterprise recognizes that digital transformation impacts the bottom line
by unlocking sources of trapped value.
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