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19

Your Maintenance Team is made up of forty staff split into

two teams, Repairs and Voids. They work together to make

sure homes are kept safe, secure and in good quality. The

Voids Team prepare all of our empty homes ready for the

next people moving in, including any repair jobs, decorating

and cleaning to make sure the home is at the standard

you'd expect.

SAY HELLO TO

SAY HELLO TOYOUR MAINTENANCE TEAM

YOUR MAINTENANCE TEAM

Day to day repair work to keep your homes in working order

is the job of our Repairs Team. They're the ones that visit you

when something's not working quite right or if something

needs replacing.

Find out more about how we've performed this year by

visiting ongo.co.uk/annualreport

Number of same day, next day and

standard jobs reported

Percentage of repairs carried out 'right

first time'

Percentage of tenants satisfied with

repairs and maintenance services

Percentage of tenants satisfied with

the quality of work

Percentage of tenants satisfied they

were told when workers would call

2017/18 2016/17 2015/16 Target

27,783

88%

93%

95%

93%

27,650

86%

94%

96%

92%

28,501

85%

96%

96%

98%

No Target

90%

95%

97%

99%

Index

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