Page 0008

9

INCOME

COLLECTION

Every year we report on how our Income Collection team has

performed, take a look below at the figures from the last 12 months.

2017/18

99.92%

66

£873,389

2.44%

Target

99%

No target

£880,000

1.70%

Income collected as percentage of the

rent debit (social rents)

Number of arrears related evictions

Current tenant rent arrears

Former tenant arrears as a percentage

of the debit

Tenant Scrutiny Review

Our Tenant Scrutiny Panel carried out a review

in June 2017, to look at the way we approach

Welfare Reform. It was to make sure we're

supporting our tenants affected in the best

possible way.

The panel reviewed policies, talked to staff and

other organisations to really get a good picture

of what we're doing well and what we could

do better.

Recommendations made by the panel included taking a

firmer approach in collecting rent, and reinforcing that

paying your rent must be the number one priority. So

this is exactly what we've done. We're here to help, call us if you're worried

about getting behind on your rent

Index

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