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MATTERSUniversal Credit

The number of tenants claiming Universal Credit (UC) is

steadily increasing each month. If you claim UC, YOU are

responsible for paying your rent to us. It will no longer

automatically be paid to us, like Housing Benefit is.

If you claim UC for the first time, it's important you contact

us so we can explain what it means for your rent payments.

We have lots of information to tell you that other tenants

have found very useful.

For more information on Universal Credit visit our website at




If you owe us rent, we'll contact you to let you know. This

might be a text, email, letter or a phone call. If we don't get

a reply, it means that we may decide to take court action.

If we take you to court, it would cost YOU an additional £325,

so it really is best to talk to us.

If you're behind with your rent payments, the most important

thing to do is contact us, and we can talk about it. We're here

to help, and we can offer support with debt management,

entitlement to benefits and managing your tenancy.

Always have a plan about how you are going to pay your rent.

We won't accept excuses as to why you haven't paid your

rent, but we will talk to you to understand your

circumstances and we will try to help if we can.

Last year, we evicted 66 tenants for not paying their rent.

Download the My Home app to check your rent account

balance and much more.

Monthly budget

planning worksheet

Income Week 1 Week 2 Week 3 Week 4 Total

Household bills

Rent, Gas

Telephone, etc.

Regular expenses

Food, petrol, loans


Irregular expenses

Car repairs,

shopping, holidays




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