his time we talk to Dawn Hoyes, one
of our Support Officers. She talks
about why she enjoys supporting people
and the challenges her role brings.
You've been part of the Support
Team for nine years now, what's your
favourite thing about the job?
Since starting with Ongo back in 2008, I
would say my most favourite thing about
my job is knowing that I am helping
people achieve their goals.
The team has helped support over 1900
tenants over the past year. What sort of
help can you give to tenants?
The help we give can be quite varied
but includes helping with finances,
providing guidance and information
on tenancy related issues as well as
life skills. We help support our more
vulnerable tenants, helping them to
access services and helping them to be
more independent. We tailor our support
to meet our tenant's individual needs.
a word with...What are the top three traits a person
needs to have to be able to thrive in
I would say these are patience, a good
listening ear and being able to understand
other people's circumstances.
What do you think is the most challenging
part of being a Support Officer?
I think what I find the most challenging
about being a Support Officer is when
outcomes are not achieved due to either
tenants that might not engage or the
challenges we sometimes face with any
government changes which can affect the
Did you know?
We supported over 1,900 tenants in
2016/17 and helped tenants receive
over £1,458,564 in benefits they
were entitled to.
This information is from
our Annual Report
What can't you live without?
Biscuits - I love them.
If you could travel anywhere in
the world, where would it be?
Italy - for the food and wine.
What's your favourite film?
I like so many. My top ones would
have to be A Beautiful Mind,
Theory of Everything, PS I love
you, Harry Potter and obviously
the old classics Dirty Dancing and
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