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We wanted to provide you with some information on

safeguarding so that you are able to recognise the potential

signs and raise your awareness on how we can support you.

Examples of different types of abuse, neglect and

exploitation are:

Physical abuse - including hitting, slapping, pushing, misuse

of medication, restraint or inappropriate physical sanctions

Sexual abuse - including rape and sexual assault or sexual

acts to which the adult has not consented or was pressured

into consenting

Psychological abuse - including emotional abuse, threats of

harm or abandonment, deprivation of contact, humiliation,

blaming, controlling, intimidation, coercion, harassment,

verbal abuse, isolation or unreasonable and unjustified

withdrawal of services or supportive networks

Exploitation - either opportunistically or premeditated,

unfairly manipulating someone for profit or personal gain

Financial abuse - including theft, fraud, exploitation,

coercion in relation to an adult's financial affairs or

arrangements, including in connection with wills, property,

inheritance or financial transactions, or the misuse or

misappropriation of property, possessions or benefits

Neglect - including ignoring medical or physical care needs,

failure to provide access to appropriate health, care and

support or educational services, the withholding of the

necessities of life, such as medication, adequate nutrition

and heating

Discriminatory abuse - including discrimination on grounds

of race, gender and gender identity , disability, sexual

orientation, religion, and other forms of harassment, slurs or

similar treatment

Abuse can be carried out by anyone, which could include

carers, family members, friends or other professionals

including Ongo staff. Ongo has put policies and procedures

in place to protect you from abuse by our staff and also to

protect our staff from unreasonable and untrue allegations.

Our Safeguarding Policy sets boundaries for our staff which

state what is and isn't acceptable behaviour from them.

With this in mind, below are some examples of behaviours

that it is unacceptable for our staff.

Our staff should not:

• Offer to carry out household chores, cooking, washing,

cleaning or shopping

• Deliver any personal care such as helping someone

bathe or with their personal hygiene

• Administer medication including over the

counter medicines

• Have access to your bank account, bank card or

pin number

Safeguarding means protecting a person's right

to live in safety, free from abuse and neglect

Abuse or neglect may be deliberate or it may be

unintentional - either way abuse is unacceptable

and should be dealt with

If you have any safeguarding

concerns you can contact

Helen Wright - Support Services Manager

01724 279900 or North Lincolnshire Council

Adult Protection Team on 01724 297000.

Supporting you

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