18 October 2017
arrives in North Lincs!
ater this year, there will be major changes to the way
you claim benefits. The Government's new benefit
called Universal Credit (UC) will be rolled out in full.
This means that anyone who needs to claim benefits for
the first time or is currently claiming benefits and has
a change in their circumstances will have to claim UC.
Anybody claiming UC will have to do it online,
and they must have a bank account and an
Would you like to know more about Universal Credit?
The most important thing for you to know is that if
you claim UC, you will have to pay your rent
personally rather than have it paid to us
automatically by housing benefit. If you do not
pay your rent, you are at risk of losing your home. Please
get in touch to discuss any difficulties you have with
paying your rent.
Awarded for our customer advice
e have been recognised for the quality
of advice and support we provide for
We have achieved the Advice Quality Standard -
the quality mark for organisations which provide
advice on social welfare issues.
The accreditation was awarded following a
detailed assessment of our advisory services by
The Advice Quality Standard is awarded by the
Advice Services Alliance. More information can be
found at www.advicequalitystandard.org.uk
Read more about our Support Service on Page 16.
Our Support Team is here to help you
with this change, to get in touch with
them visit our website
ongo.co.uk or contact