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We need you!

The Customer Engagement strategy demonstrates our commitment to involving

customers in the delivery of our services. This document helps us to make sure that

customers remain at the heart of our business and can be involved in influencing and

shaping our services.

There are lots of ways that you can work in partnership with us. These include being

involved in Resident Associations, and our Community Voice, Tenant Inspectors,

Residents Scrutiny Panel and many other groups.

We need you to help us to shape our Customer Engagement Strategy for the next three

years: (2018-2021). This document will provide details about our vision for the future

and key objectives for customer engagement.

It's important that we include customers in the formal consultation process and would

love to hear your ideas on what more we can do to listen and involve you in important

decisions we make.

A survey has been produced to capture your views and we would like to ask you to


five minutes to complete this on the link provided.

Your feedback is important to us and will be used to create a brand new plan to enable

us to work better with our customers in the future.

Survey closes 9 March 2018.


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