Out of Hours service
The Out of Hours (OOH) service is for tenants to contact when you have an
emergency with your property. It operates from 6pm in an evening until 7am the
following morning on weekdays, and 24 hours on a Saturday and Sunday.
What work/repairs does the
What doesn't the
The service is for emergency repairs and for those issues that are causing damage
or harm to you or your property that cannot wait until the next working day.
How does the service
In a Nutshell...
It is important that only genuine emergency repairs are reported through this service.
If you call and it isn't an emergency, and if we send a repair operative to your home
and it is something that could have waited or could have been contained, you may be
Recently, on average only of OOH
calls have been genuine emergency calls...20% ... Meaning calls have
been a misuse of the service.4 out of 5