Welcome to Kevin 17
We say hello to Kevin, the new Director
I started out at McDonald's and moved into housing work
in 2002, starting as an Internal Auditor. Since then I have
worked my way through the ranks in housing, homelessness,
rent collection, tenant involvement, managing tenancies
and anti-social behaviour. My previous job was the Head
of Housing and Tenancy Sustainment at Orbit - a 42,000
Your new role?
My role covers three areas - Housing Management, Customer
Care and Support, and the Communities Team.
Housing Management is how we allocate our homes, collect
rent and manage tenancies.
Customer Care and Support covers our customer contact
centre where we offer a variety of communication channels
(taking 8000 calls and around 1800 digital contacts per
month). It also includes our Customer Engagement team
as well as our wider tenancy support which help people to
Our Communities team focuses on helping people into work
and volunteering as well as raising aspirations. The team run
The Arc, the Viking Centre, and recently the Bottesford and
Yaddlethorpe Coffee Shop and Visitor Centre.
Finally, my role is about providing strategic direction and
leadership to help deliver quality services to our tenants and
ensure we invest £1m per year into our communities.
Main appeal to the job?
I am eager about the new Corporate Plan (find out more on
page 20). Working here is a brilliant opportunity to make
a difference in local neighbourhoods and to create truly
Most looking forward to?
Working with you to help shape what we do in our
communities. Continuing to build new homes for rent in line
with our Corporate Plan really excites me as we look to build
in excess of 200 homes per year.
We have some fantastic partnerships and I am extremely
keen to build on these. Helping our tenants into employment
and training is really important too - this year we are looking
to support 700 people through the Ongo Journey to Work
helping 180 into work, 350 into training, and creating 200
A message to the readers?
We are really committed to delivering great services, and we
would like to involve as many tenants as possible in this. So
if you want to get involved, then please do get in touch by
What is your favourite sport?
I love running and going to the gym. I did the Manchester
Marathon a few years ago, and I am doing the Great North
Run this year. I am also a Newcastle United season-ticket
holder, and I like playing football when I get chance.
Where is the most interesting place you've ever been?
Mexico. I went a few years ago and it was such an amazing
experience - there was so much to see and do. In particular,
swimming with dolphins was surreal.
If your life was a book, what would its title be?
"Life is for living..."