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Welcome to Kevin 17

We say hello to Kevin, the new Director

of Communities.

Previous work?

I started out at McDonald's and moved into housing work

in 2002, starting as an Internal Auditor. Since then I have

worked my way through the ranks in housing, homelessness,

rent collection, tenant involvement, managing tenancies

and anti-social behaviour. My previous job was the Head

of Housing and Tenancy Sustainment at Orbit - a 42,000

national landlord.

Your new role?

My role covers three areas - Housing Management, Customer

Care and Support, and the Communities Team.

Housing Management is how we allocate our homes, collect

rent and manage tenancies.

Customer Care and Support covers our customer contact

centre where we offer a variety of communication channels

(taking 8000 calls and around 1800 digital contacts per

month). It also includes our Customer Engagement team

as well as our wider tenancy support which help people to

sustain tenancies.

Our Communities team focuses on helping people into work

and volunteering as well as raising aspirations. The team run

The Arc, the Viking Centre, and recently the Bottesford and

Yaddlethorpe Coffee Shop and Visitor Centre.

Finally, my role is about providing strategic direction and

leadership to help deliver quality services to our tenants and

ensure we invest £1m per year into our communities.

Main appeal to the job?

I am eager about the new Corporate Plan (find out more on

page 20). Working here is a brilliant opportunity to make

a difference in local neighbourhoods and to create truly

vibrant communities.

Most looking forward to?

Working with you to help shape what we do in our

communities. Continuing to build new homes for rent in line

with our Corporate Plan really excites me as we look to build

in excess of 200 homes per year.

We have some fantastic partnerships and I am extremely

keen to build on these. Helping our tenants into employment

and training is really important too - this year we are looking

to support 700 people through the Ongo Journey to Work

helping 180 into work, 350 into training, and creating 200

volunteering opportunities.

A message to the readers?

We are really committed to delivering great services, and we

would like to involve as many tenants as possible in this. So

if you want to get involved, then please do get in touch by


About me...

What is your favourite sport?

I love running and going to the gym. I did the Manchester

Marathon a few years ago, and I am doing the Great North

Run this year. I am also a Newcastle United season-ticket

holder, and I like playing football when I get chance.

Where is the most interesting place you've ever been?

Mexico. I went a few years ago and it was such an amazing

experience - there was so much to see and do. In particular,

swimming with dolphins was surreal.

If your life was a book, what would its title be?

"Life is for living..."


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