My HomeBack in October 2018, we conducted a survey to understand
how you are using My Home and where improvements could be
made. Almost 600 of you responded.
Here is what you said, and how we have taken your feedback on board.
We have made it easier to enter your date of birth when
registering, and there is now a help section for those
who struggle to log on or register.
Now, after logging onto My Home and clicking to pay rent,
you are directed to an Ongo branded page where all you
need to input is your card details.
You will now receive an email confirming that we have
received your request on My Home.
We are adding more repairs to the list that you can now
book. Also, we have increased the bookable time slots from
four to twelve weeks in advance meaning you are now able
to schedule repairs further ahead.
Rent statements are now available to download in PDF
format. These go back as far as 12 months.
"The registration and login pages
need to be more user-friendly."
"I want to be able to pay my rent
within My Home, without
having to go to AllPay."
"I'd like to receive
confirmation when I
have booked a repair."
"I'd like to be able to
book more repairs."
Go to myhome.ongo.co.uk - you
can also download the app by
simply searching for 'My Home' in
the Android and Apple app stores
on your smart device.
My Home demo