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Tenants talk:

My HomeBack in October 2018, we conducted a survey to understand

how you are using My Home and where improvements could be

made. Almost 600 of you responded.

Here is what you said, and how we have taken your feedback on board.

...we did:

We have made it easier to enter your date of birth when

registering, and there is now a help section for those

who struggle to log on or register.

Now, after logging onto My Home and clicking to pay rent,

you are directed to an Ongo branded page where all you

need to input is your card details.

You will now receive an email confirming that we have

received your request on My Home.

We are adding more repairs to the list that you can now

book. Also, we have increased the bookable time slots from

four to twelve weeks in advance meaning you are now able

to schedule repairs further ahead.


Rent statements are now available to download in PDF

format. These go back as far as 12 months.

"The registration and login pages

need to be more user-friendly."

You said:

"I want to be able to pay my rent

within My Home, without

having to go to AllPay."

"I'd like to receive

confirmation when I

have booked a repair."

"I'd like to be able to

book more repairs."

Go to - you

can also download the app by

simply searching for 'My Home' in

the Android and Apple app stores

on your smart device.

My Home demo


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