Page 0019

Let's do it

online...It's important that you can contact us when you need to.

Our job doesn't simply stop at providing you with a home -

we are here to support you in any way we can.

In recent years, we have opened up new ways for you to talk

to us, including social media, email and our website live

chat.

We deal with around 11,000 customer contacts per quarter,

and 80% of the time this happens over the phone. While

we are always happy to speak to you, a telephone call is one

of the most expensive ways for us to be contacted. Doing it

online is quicker, and means you can contact us any time

that suits you.

It's also cheaper online, meaning we can spend more on

supporting you in a more meaningful way. That could be

giving advice on benefits, providing support when there

are issues in neighbourhoods, or helping with employment,

housing and mental health.

We invest in our tenants, our homes, our staff,

and our local community.

Did you know... Costs:

Face-to-face Phone call Digital

(My Home, email,

social media, live chat)

Help us to help you

You can use our digital services.

Here is how:

• My Home: go to myhome.ongo.co.uk or

download the My Home app from the Android and

Apple app stores

• Email: enquiries@ongo.co.uk

• Social media: find us on Facebook and Twitter

• Website: go to ongo.co.uk

• Live web chat: use our live chat feature on our

website ongo.co.uk

19

£14

£5

17p

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