What is Tenancy
Tenancy First was introduced at the end of
last year. Developed in partnership with
Community Voice, it looks at:
• Paying your rent in advance
• Looking after your home
• Giving us first time access to carry out safety inspections
• Engaging with any necessary support
So what are some of these changes?
When contacting us for a non-emergency repair:
We will check your rent account to see if it is one week in
credit (as per your tenancy agreement), and if you are in rent
arrears or have other outstanding recharge debts. We will
also see if you are keeping to a repayment plan to clear these
The Customer Advisor will take a payment or make an
agreement with you, or they will pass you through to the
Income Collection Team. Once you have made a payment or
an agreement to pay, we will book the repair.
If you are a starter tenant (in the first year of
Your tenancy will not be converted at the end of the 12
months probationary period unless there is a week's rent
credit on your rent account, there are no other outstanding
debts, and unless all other conditions of the tenancy are
If you fail to give our contractors access to carry out safety
inspections first time:
You will receive a breach letter (a warning that you are failing
to meet your tenancy conditions). If you fail to give access
first time the following year, you will receive a notice seeking
possession of your home. If it happens again, you will be
taken to court.
Also, if you contact us to book a repair while a safety
inspection is outstanding (because you haven't let us in), we
will not book any repairs until you do so.
New tenants who may be vulnerable and at risk of failing to
maintain a tenancy:
Our Tenancy Support Team will ensure that any necessary
support is put in place before or soon after the tenancy
starts. Some tenants will also be asked to enter into
a support agreement where taking up the support is a
condition of the tenancy.
We would like to say a big thank you to each
and every single one of you who do keep to the
above conditions, and for the majority who
are ahead with their rent. All of the above
initiatives are to keep you and your homes
safe, and to help you sustain your tenancy.
Look after your wheelie bin
Last year, North Lincolnshire Council made the
decision to start charging householders for any
replacement refuse and recycling bins.
The cost of the full set of refuse and recycling bins is
£65. However, they have advised us that they have a
limited number of pre-used bins available at £5 each.
If you lose or
damage your bin
and need a
you can fill in an
online form at
If you need support with any
of the above, then we are here
to help. Visit ongo.co.uk
for more information