Page 0009

9

A decision was made in July 2018 to form the

Responsive Lettings team. This is a group of Lettings Officers

within the current team who now deals with allocating

homes reactively.

Why was this done?

To: reduce waiting times and have a more flexible service

for tenants (both current and prospective).

Because: the workload was sometimes

unmanageable.

So that: more of a focus could be placed on meeting

the new target for new build homes - to let within

seven days.

How was this done?

We've started advertising some of our homes on RightMove

and in our Ready To Rent brochure (these are homes that are

ready immediately with no waiting list and allocated on a

first-come, first-serve basis subject to eligibility).

Has it been a success so far?

Amount of empty homes

October 2018 March 2019

250 125

Also, the turnover of the void properties in February was

9.52%. This is the lowest figure since the changes were

introduced.

Homes let within 28 days

October 2018 February 2019

31% 48%

A new approach

to letting our homes

That's a

reduction of

50% in only

six months

An increase

of 17%

Check out the Ready to Rent brochure at

ongo.co.uk/readytorent and search

'Ongo Homes' on rightmove.co.uk

The Lettings team

Index

  1. Page 0001
  2. Page 0002
  3. Page 0003
  4. Page 0004
  5. Page 0005
  6. Page 0006
  7. Page 0007
  8. Page 0008
  9. Page 0009
  10. Page 0010
  11. Page 0011
  12. Page 0012
  13. Page 0013
  14. Page 0014
  15. Page 0015
  16. Page 0016
  17. Page 0017
  18. Page 0018
  19. Page 0019
  20. Page 0020
  21. Page 0021
  22. Page 0022
  23. Page 0023
  24. Page 0024

Related Issues