A decision was made in July 2018 to form the
Responsive Lettings team. This is a group of Lettings Officers
within the current team who now deals with allocating
Why was this done?
To: reduce waiting times and have a more flexible service
for tenants (both current and prospective).
Because: the workload was sometimes
So that: more of a focus could be placed on meeting
the new target for new build homes - to let within
How was this done?
We've started advertising some of our homes on RightMove
and in our Ready To Rent brochure (these are homes that are
ready immediately with no waiting list and allocated on a
first-come, first-serve basis subject to eligibility).
Has it been a success so far?
Amount of empty homes
October 2018 March 2019
Also, the turnover of the void properties in February was
9.52%. This is the lowest figure since the changes were
Homes let within 28 days
October 2018 February 2019
A new approach
to letting our homes
50% in only
Check out the Ready to Rent brochure at
ongo.co.uk/readytorent and search
'Ongo Homes' on rightmove.co.uk
The Lettings team