comingFrom 1 November 2019, paper rent statements will no longer
be posted out to My Home users.
These will be replaced by online statements so that we can
reduce paper, spend less on printing and encourage you to
use our digital services.
If you sign up to My Home, you will receive digital
statements automatically. Money saved from sending
paper statements will be used to fund the planting of
trees. From 1 October, we will plant a tree for every
100 new My Home users.
Neil Hanson, a tenant who uses My Home, said: "It's
such a quick and useful tool that you can use anytime,
anywhere. You can pay rent, check your rent balance,
book a repair, get financial advice, update your
personal details, and so much more.
"I think it's inspiring that the community will benefit
from more people signing up."
Jan Williams, our Head of Opportunities, said: "We love
giving back to the local community, and this initiative
does just that. We hope to be planting 65 trees across the
community so, if you haven't yet got a My Home account, do
To set up an account and help us plant more trees, go to
myhome.ongo.co.uk or download the Ongo My Home app
from the Apple and Android app stores.