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Tenants talk

A number of tenant focus groups have taken place over the

last two months to gain valuable insight on some of our

services. Here's some more info:

Website navigation

After an initial website user experience workshop held in

June, a follow-up session took place in September.

In order to get a wide-range of different perspectives and

ideas, eight tenants and nine non-tenants were involved in

a card-sorting exercise. They looked at the website's current

homepage, what information was available on what part of

the site, and whether this should be different.

Greg Carter, who participated, said: "It was a really

worthwhile session, and it was nice to be able to give our

thoughts and ideas."

A draft version of the website has been created, and work will

continue in the coming months.

Empty homes and lettings review

A review of our empty homes and lettings process is

currently being carried out to improve the service.

Following two staff sessions, a focus group of six new

tenants was held to discuss their experiences when getting

a home with us.

Because the tenants had got homes in different areas and

through varied ways - for example, Home Choice Lincs and

Ready to Rent - a range of different viewpoints were shared

that will help to inform the review.

Mark Matthews, who attended, said: "Everybody was

listened to and I felt we could be honest about our varying

experiences of the process. I'm excited to find out what

comes of the review."

All the feedback from the session has been collated, and a

report with recommendations will be created.

Trent View and Queensway developments

Two public consultation events have been held to discuss a

couple of development proposals.

The plans are for some two-bed bungalows for the car park

behind Trent View House, and a site of one-bed flats between

the current Queensway/Grange Lane North flats. Some of

our staff and some representatives from North Lincolnshire

Council were present at both pop-up events.

Keith Riley, a tenant who is part of our New Builds group and

who was at both events, said: "It was a great opportunity to

look at the plans and to offer feedback and suggestions."

Find out about more upcoming events by visiting ongo.co.uk

Website planning

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