A number of tenant focus groups have taken place over the
last two months to gain valuable insight on some of our
services. Here's some more info:
After an initial website user experience workshop held in
June, a follow-up session took place in September.
In order to get a wide-range of different perspectives and
ideas, eight tenants and nine non-tenants were involved in
a card-sorting exercise. They looked at the website's current
homepage, what information was available on what part of
the site, and whether this should be different.
Greg Carter, who participated, said: "It was a really
worthwhile session, and it was nice to be able to give our
thoughts and ideas."
A draft version of the website has been created, and work will
continue in the coming months.
Empty homes and lettings review
A review of our empty homes and lettings process is
currently being carried out to improve the service.
Following two staff sessions, a focus group of six new
tenants was held to discuss their experiences when getting
a home with us.
Because the tenants had got homes in different areas and
through varied ways - for example, Home Choice Lincs and
Ready to Rent - a range of different viewpoints were shared
that will help to inform the review.
Mark Matthews, who attended, said: "Everybody was
listened to and I felt we could be honest about our varying
experiences of the process. I'm excited to find out what
comes of the review."
All the feedback from the session has been collated, and a
report with recommendations will be created.
Trent View and Queensway developments
Two public consultation events have been held to discuss a
couple of development proposals.
The plans are for some two-bed bungalows for the car park
behind Trent View House, and a site of one-bed flats between
the current Queensway/Grange Lane North flats. Some of
our staff and some representatives from North Lincolnshire
Council were present at both pop-up events.
Keith Riley, a tenant who is part of our New Builds group and
who was at both events, said: "It was a great opportunity to
look at the plans and to offer feedback and suggestions."
Find out about more upcoming events by visiting ongo.co.uk