Over the last couple of months, there have been many
examples of where your feedback has been used to make
improvements to communities and services. Here are just
The last edition of Key News mentioned that consultation
had taken place on the age restrictions in place at high and
low-rise flats, and age-designated bungalows.
The online survey and face-to-face event saw nearly
1,700 responses. 61% said these restrictions were unfair
and should no longer remain. All the findings were then
presented to Community Voice to vote on whether they would
remain or be removed.
The group, which is open for any tenant and leaseholder and
which has the majority vote on all customer-facing matters,
voted to remove the age restrictions. This now means any
over 18's will be able to apply for these homes.
There were a number of concerns raised about this change,
so we held an event for tenants living in high-rise flats to
answer their questions and allay any fears.
Two follow-up sessions, one at Market Hill and one at The Arc
for those living at Trent View House, will take place at the
beginning of December to update tenants on the progress
with this change. A letter will be sent in the next few weeks
with a confirmed date and time for both.
If you would like to have a say on such matters, then we have
a number of different ways to get involved. Find out more by
checking out the 'Tenant Involvement' section of our website.
You said, we did
A new three to five year plan is currently
being devised for our Maintenance
(repairs and empty homes) service.
Our Maintenance Panel, made up of
tenants and staff, were asked at their
last two meetings 'What would an
excellent Maintenance service look like
in five years time?'
Common ideas that have been raised so
far are looking at the current timescales
of repairs, being more proactive than
reactive, contractors, making the service
more consistent, and maintaining homes
Tenants will continue to have the
opportunity to give feedback and ideas
throughout the process. For example,
we will be holding a competition in the
next month where you can have your say.
Check out page 21 for further details.
Following great work by the Queensway Community
Group, new washers and dryers have been installed in
their community hub.
A number of residents had voiced their issues with the
older machines, and so plans were put in place to bring in
newer, improved units.
Check out a tweet from Tim Mills, who is involved with
the group, to see what he thinks:
A neighbourhood pride day was also held in the
community at the end of September. A number of
tenants and staff helped with improvement work such as
painting, tidying shrubs, edging paths, and removing ivy.