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You've helped to make a positive difference to a number of our services since the last edition. Check some out in more detail:via

Key News review

We want our tenant magazine to be of interest and include relevant information that's important to you. That's why we asked for

your opinion last month.

The online survey asked questions such as if you read Key News when you receive it, why you might not read it, what you think

of the articles and design of each edition, and how we could improve the magazine. Everybody who completed the survey was

entered into a prize draw to win a £20 Amazon voucher.

We received 195 responses, and you had lots of great feedback on how

we could make the magazine the best it can be. These ideas included

more community news from local villages, more tenant stories, and

more promotion of nearby events.

All the feedback has been collated, and will be used to

change the magazine from the December edition onwards.

If you have any feedback on Key News, let us know

at editor@ongo.co.uk

Annual Report consultation

Lots of you have helped to shape the content and layout of our 2019/20 Annual Report.

An initial concept was presented to the Officers of our main tenant group, Community Voice, who decided on a new, innovative

design for the report. They also recommended ideas such as including figures to make performance easier to assess, and to

feature more tenant case-studies.

Over 55 other tenants then took part in a survey about what they would like to see in the report. Drafts of the report were

uploaded to our website for your feedback. The final draft was shared with Community Voice, our tenant Publications Panel

and respondents from the survey who had wished to get involved.

Drawing upon all your feedback, a final version was created. Check it out at ongo.co.uk/annualreports

You said, we did

Community Voice Officers meeting at a social distance

If you would like to get involved, email customer.engagement@ongo.co.uk

or message us on Facebook.

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Related Issues