More of you have been getting in touch with us online through social media, email, live chat and My Home.
Your handy online portal, My Home, has become increasingly popular.
Nearly 2,000 of you signed up to the app over the last year,
and we now have over 5,000 tenants registered in total.
We've developed the app in the last 12 months to include features
such as a simpler registration page, and an update which means you can
book a repair appointment without having to be called back. On average,
70% of you have been booking your repairs online since non-essential
repairs could be booked again from the end of July.
If you want to pay your rent, book a repair, view your rent statement, or check
your tenancy details, you can do so anywhere and at anytime. There's so much
more you can do on My Home too, and signing up couldn't be easier.
There were 1,958 new registrations to the My Home app between
September 2019 and September 2020. This is compared to 1,116 for
the previous year.
Percentage of digital contacts
Total number of calls received
I used My Home for the first time
recently to book a repair, and I
couldn't believe how simple and easy
it was. I'll definitely be using it more
from now on!
Simply head to myhome.ongo.co.uk or
download the My Home app on Google
Play or the Apple app store.
Denise, 76, tenant