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Online success

More of you have been getting in touch with us online through social media, email, live chat and My Home.

Your handy online portal, My Home, has become increasingly popular.

Nearly 2,000 of you signed up to the app over the last year,

and we now have over 5,000 tenants registered in total.

We've developed the app in the last 12 months to include features

such as a simpler registration page, and an update which means you can

book a repair appointment without having to be called back. On average,

70% of you have been booking your repairs online since non-essential

repairs could be booked again from the end of July.

If you want to pay your rent, book a repair, view your rent statement, or check

your tenancy details, you can do so anywhere and at anytime. There's so much

more you can do on My Home too, and signing up couldn't be easier.

There were 1,958 new registrations to the My Home app between

September 2019 and September 2020. This is compared to 1,116 for

the previous year.

Description 2019/20

Percentage of digital contacts

Total number of calls received

13.53%

104,583

20.18%

99,862

2018/19

I used My Home for the first time

recently to book a repair, and I

couldn't believe how simple and easy

it was. I'll definitely be using it more

from now on!

Simply head to myhome.ongo.co.uk or

download the My Home app on Google

Play or the Apple app store.

Denise, 76, tenant

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