Welcomefrom Chief Exec Steve
This edition contains information from our 2019/20
Annual Report, and allows us the chance to reflect
on the last year. It shows us the areas in which we've
exceeded our targets, but also where we can make
improvements. It's been great to get tenants' views and
feedback in shaping the report - check it out in full at
It's been another busy few months since the last
edition. We've continued to provide essential services
whilst ensuring the safety of all tenants and staff, and
we are constantly monitoring government guidance.
Over the last couple of months, we have been able
to open our Employment Support and Recruitment
office for appointments only and also The Arc based in
Westcliff. Check out an update on some of our services
on page five.
We have officially launched the ways in which we
will achieve our main objectives over the next three
years. Our plan is to offer quality homes, to be a great
landlord, and to create opportunities for people - these
were developed in consultation with tenants, staff and
board members. Find out about what work will be done
towards these on pages six to eight.
Lots of development work has taken place in recent
months, including some Rent to Buy homes and lots
more due to be completed next month.
We've also celebrated the completion of our 10,000th
home. It's been an honour to build much-needed
housing for a range of needs through the years, and to
help make a positive difference to many people's lives.
We're excited to build more homes in the future, and in
various locations throughout the region too. Take a look
at a timeline of some of our most significant builds on
Finally, we have completed our voluntary undertaking
as we work to get back to a compliant governance
rating. Our Group Common Board approved this in
September, and the Regulator of Social Housing is now
due to review our grading.
I'd like to express a heartfelt thanks to you all who have
shown resilience, togetherness and understanding in
recent months. We'll all continue to work together and
support one another to make sure we come through this
for the stronger.