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Welcomefrom Chief Exec Steve

This edition contains information from our 2019/20

Annual Report, and allows us the chance to reflect

on the last year. It shows us the areas in which we've

exceeded our targets, but also where we can make

improvements. It's been great to get tenants' views and

feedback in shaping the report - check it out in full at

ongo.co.uk/annualreports

It's been another busy few months since the last

edition. We've continued to provide essential services

whilst ensuring the safety of all tenants and staff, and

we are constantly monitoring government guidance.

Over the last couple of months, we have been able

to open our Employment Support and Recruitment

office for appointments only and also The Arc based in

Westcliff. Check out an update on some of our services

on page five.

We have officially launched the ways in which we

will achieve our main objectives over the next three

years. Our plan is to offer quality homes, to be a great

landlord, and to create opportunities for people - these

were developed in consultation with tenants, staff and

board members. Find out about what work will be done

towards these on pages six to eight.

Lots of development work has taken place in recent

months, including some Rent to Buy homes and lots

more due to be completed next month.

We've also celebrated the completion of our 10,000th

home. It's been an honour to build much-needed

housing for a range of needs through the years, and to

help make a positive difference to many people's lives.

We're excited to build more homes in the future, and in

various locations throughout the region too. Take a look

at a timeline of some of our most significant builds on

page 15.

Finally, we have completed our voluntary undertaking

as we work to get back to a compliant governance

rating. Our Group Common Board approved this in

September, and the Regulator of Social Housing is now

due to review our grading.

I'd like to express a heartfelt thanks to you all who have

shown resilience, togetherness and understanding in

recent months. We'll all continue to work together and

support one another to make sure we come through this

for the stronger.

Steve

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