supportAlthough the last six months have had a financial impact on
many people, we've been able to support you.
Check out just one example with
A couple of years ago, it appeared that she had it all. She was
engaged, she was due her first child, and her full-time job
meant she was financially comfortable.
However, that all quickly changed. Her partner left, she
couldn't maintain her three-bed house and, though she got
another home with us and gave birth to her son Chester, the
difficulties continued. She fell seriously ill, almost losing her
life three times, and Chester was diagnosed with a hole in
Soon, Lucy fell into rent arrears and bailiffs turned up at her
home for other debts. Completely overwhelmed and under
intense pressure, she decided to go to The Arc to see what help
That was where things started to drastically improve.
She had a meeting with Chris, one of our Benefit Advice
Officers, before having a visit from Sunita in our Support team.
Before long, she helped Lucy to access funding to clear her
previous debts and to get appliances such as a cooker and
Not only that but, after a successful application to the Vicars
Relief Fund, Lucy's rent arrears were cleared and she is now
fully in credit.
She said: "I can't begin to explain how much of a difference
all the support has had on me and Chester. Everyone has been
so nice - nobody ever once judged me and the situation I was
in. Sunita has been like a guardian angel to me, and she's still
going above and beyond to help me now.
"Because of caring for my son, I didn't used to get out much.
However, I was encouraged to attend tea-time club at The Arc
Current rent arrears as a percentage of the debit
Former tenant arrears as a percentage of the debit
Percentage of tenants successfully completing their probationary
tenancy and converting to an Assured Shorthold tenancy
which I loved, and people in the neighbourhood have
been very kind too offering to get shopping and other
"Sunita and Danielle, from the Income team, have not
only helped to sort my past and present, but they've
supported me in terms of my future too. Earlier in
October I started a Social Sciences undergraduate
degree, and it's been great so far.
"Everything has completely changed for the better.
Without the help and support, we wouldn't be in the
positive place that we're in now."
We are here to help and support you. Get in
touch at ongo.co.uk or through our Facebook
and Twitter pages.
Our Support team are
here to help
3,210 tenants were
supported in 2019/20
- an increase from 3,082