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Our response to


Our priorities continue to be:

• The health and safety of you, our staff and members of

our communities

• Providing essential services that keeps everybody safe

• To ensure the business operates effectively during this

time so we can recover quickly once the current situation

is over

We are continuing to monitor all government and public

health advice, and we are prepared to act responsively if the

guidance is updated.

Our offices

Our main headquarters, Ongo House, remains closed for public


Our Employment Support and Recruitment office on Cole Street

is open for appointments only between 9.30am-4.30pm (email or message us on Facebook to

arrange an appointment).

The Arc re-opened at the end of September 9am until 5pm MondayFriday.

We have safe systems of working and measures in place at all

of our premises to ensure we follow social distancing guidelines and

to ensure the safety of all visitors.

The Arc

Wellbeing calls and food parcels

We are awaiting the outcome of a funding application to the

Barclays COVID-19 Community Relief Programme.

If successful, the grant would help us to provide over 7,000

more safe and well calls, deliver 3,000 more food parcels

and set up a telephone counselling service for 30 hours per

week for ten weeks. It would also create some temporary

jobs to further support our most vulnerable tenants.


You have been able to book non-essential repairs again since

the end of July.

Many of you have done so using the My Home app, which only

takes a couple of minutes and can be done from the comfort

of your own home.

We want to thank every tenant who has been using the

app to book repairs. It's allowed us to get our maintenance

service fully running again, and has also meant that more

appointment slots have been released for you to book.

Check out page 17 to find out more about what is available

on My Home.

Head to for further

updates. The latest government and health advice

is available at and

Ongo House

(All information correct as of 5 October)


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