Our response to
Our priorities continue to be:
• The health and safety of you, our staff and members of
• Providing essential services that keeps everybody safe
• To ensure the business operates effectively during this
time so we can recover quickly once the current situation
We are continuing to monitor all government and public
health advice, and we are prepared to act responsively if the
guidance is updated.
Our main headquarters, Ongo House, remains closed for public
Our Employment Support and Recruitment office on Cole Street
is open for appointments only between 9.30am-4.30pm (email
email@example.com or message us on Facebook to
arrange an appointment).
The Arc re-opened at the end of September 9am until 5pm MondayFriday.
We have safe systems of working and measures in place at all
of our premises to ensure we follow social distancing guidelines and
to ensure the safety of all visitors.
Wellbeing calls and food parcels
We are awaiting the outcome of a funding application to the
Barclays COVID-19 Community Relief Programme.
If successful, the grant would help us to provide over 7,000
more safe and well calls, deliver 3,000 more food parcels
and set up a telephone counselling service for 30 hours per
week for ten weeks. It would also create some temporary
jobs to further support our most vulnerable tenants.
You have been able to book non-essential repairs again since
the end of July.
Many of you have done so using the My Home app, which only
takes a couple of minutes and can be done from the comfort
of your own home.
We want to thank every tenant who has been using the
app to book repairs. It's allowed us to get our maintenance
service fully running again, and has also meant that more
appointment slots have been released for you to book.
Check out page 17 to find out more about what is available
on My Home.
Head to ongo.co.uk/coronavirus for further
updates. The latest government and health advice
is available at gov.uk and nhs.uk
(All information correct as of 5 October)