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Shaping the future

Last year, we asked for your views on what our priorities should be in our four-year Corporate Plan. Lots of you got involved and,

based on your feedback and ideas, we then launched the plan which included three aims that you thought were most important.

What are these objectives, and how will we achieve them? Find out more:ther. We'd love to hear more of your stories - let us

This sets out our vision to offer quality homes to all our customers. It details our future ambitions to make sure all our

customers live in homes, neighbourhoods and communities that not only meet, but exceed their expectations.

We'll know we've succeeded when:

Where we want to get to...

90% of customers are satisfied with the

neighbourhoods they live in

97% of customers are satisfied with the

maintenance service, 90% of customers'

repairs are completed right first time and

90% of customers are satisfied with their

home at the time of letting

225 new homes are built each year for the

next 10 years

Where we

are now...

We have invested in our

current homes, carrying out

a decent homes programme

- including replacing

kitchens, bathrooms, heating

and electrical systems.

The Maintenance team has

maintained excellent results

in regard to performance,

with 2018/2019 customer

satisfaction at 87.2%, whilst

also ensuring the provision

of a value for money service.


Services team has

expanded and is

delivering services to

further enhance our


The health & safety of our tenants is important to us.

This is key when carrying out activities relating to fire,

gas, electric, asbestos, legionella and building safety.

Since 2014 we've

built 500 homes.

Enhance our environments to make

them places people want to live

Invest in our existing homes to meet the

needs of our customers

Build new homes to help address

housing need

Offer quality homes


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