Shaping the future
Last year, we asked for your views on what our priorities should be in our four-year Corporate Plan. Lots of you got involved and,
based on your feedback and ideas, we then launched the plan which included three aims that you thought were most important.
What are these objectives, and how will we achieve them? Find out more:ther. We'd love to hear more of your stories - let us
This sets out our vision to offer quality homes to all our customers. It details our future ambitions to make sure all our
customers live in homes, neighbourhoods and communities that not only meet, but exceed their expectations.
We'll know we've succeeded when:
Where we want to get to...
90% of customers are satisfied with the
neighbourhoods they live in
97% of customers are satisfied with the
maintenance service, 90% of customers'
repairs are completed right first time and
90% of customers are satisfied with their
home at the time of letting
225 new homes are built each year for the
next 10 years
We have invested in our
current homes, carrying out
a decent homes programme
- including replacing
kitchens, bathrooms, heating
and electrical systems.
The Maintenance team has
maintained excellent results
in regard to performance,
with 2018/2019 customer
satisfaction at 87.2%, whilst
also ensuring the provision
of a value for money service.
Services team has
expanded and is
delivering services to
further enhance our
The health & safety of our tenants is important to us.
This is key when carrying out activities relating to fire,
gas, electric, asbestos, legionella and building safety.
Since 2014 we've
built 500 homes.
Enhance our environments to make
them places people want to live
Invest in our existing homes to meet the
needs of our customers
Build new homes to help address
Offer quality homes