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This sets out how we will develop a clear customer journey across the company, creating opportunities for tenants and

customers. We want people to sit up and say 'wow, what a difference Ongo makes'.

2,266 customers supported

through the Ongo Journey to

Work since 2017.

Achieving a

social return on

investment of

£13.77 for every

£1.00 spent.

Where we

are now...

Significant investment

into the Caistor Road and

Westcliff communities.

We'll know we've succeeded when:

Support our tenants to sustain their

tenancies through coaching

Deliver community activities to improve life

skills, health and reduce social isolation

Increase employment prospects through

coaching and training

Raise aspirations in young people through

mentoring and activities

Inspire and develop social enterprise and

support business development

Coaching plans are in place for 250 tenants

and 1,800 have received money advice

250 people have received mental health

support and we have provided access to

activities for 1,000 people to reduce

social isolation

700 people have received employment

support and 180 people have sustained

their employment

100 young people have received

mentoring and 48 people have completed

apprenticeships

Two enterprises have been established and

we have gained £200K in grant funding

Secured £1.6million in

grants and contracts

since 2017.

We have supported

31% of our tenants to

successfully manage

their tenancies.

Where we want to get to...

Create opportunities

If you'd like to get involved in helping us achieve these, email customer.engagement@ongo.co.uk

Find out more at ongo.co.uk/threestrategies

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