Neighbourhoods and communities
After some virtual meetings, our Tenant Inspectors group began to start green-space and estate inspections again from
The group normally do inspections on neighbourhoods, homes and services to
help ensure any issues are raised, and that improvements are made. A safe system
of working has been developed and a risk assessment updated to allow the
outdoor inspections to recommence.
We are currently reviewing this policy, and we will soon be
sharing a draft of it along with a survey on our website and
on social media. This is to ensure we get your views to help
us make our policy just right.
All the feedback from tenants, staff and the agencies we
work with will be used to finalise our Lettings Policy. It will
then be presented to our main tenant group, Community
Voice, who will either approve or vote against the updated
Keep up-to-date at ongo.co.uk and on our social media
We've been engaging with you in different and digitalised ways over the last six months, meaning you've still been able to
influence and improve many of our services.
Whether you want to add to your CV, help influence yours
and fellow tenants' lives, learn new skills, meet new people
or just simply have your say, there's many ways in which you
can do so at a level and time that suits you.
Head to ongo.co.uk/customerengagement to find out more,
including our updated Customer Engagement handbook.
Younger tenant representation
In the last edition, we mentioned that we would be texting
tenants aged 30 and under monthly with some questions to
further involve them.
We sent out our first text survey last month. This focused on
Key News and what our younger tenants currently thought
about the magazine - we got a lot of great responses and
These included having a regular feature on opportunities
and support for young people in the local community, more
competitions, and further promotion of local activities and
All the suggestions have been collected, and will be included
in an action plan for future editions.
If you are aged 30 and under and would like further
information, email our team on
Kath Tuck, a new member, said:
"I've loved being able to start these inspections, and to start learning from
more experienced members of the group. It's nice to go out and make sure our
communities are the best that they can be."