My Home improvements
We have a group of Digital Tenants that will take part in
regular feedback sessions about their experiences of using
our online services, and how we can improve them.
The first feedback session focused on booking a repair
through My Home. The group came up with these
• Make the current list of repairs clearer and easy
• Add more repairs you can book
• Introduce an option to reschedule repair appointments
• Bring in other sections such as information about our
Digital Tenant Loran Williams said: "I use My Home for just
about everything to do with my tenancy because I can use
it when and where I want at any time.
"It was nice to influence improvements to the repairs
section, and I'm already looking forward to the next
All the feedback has been collated, and will be
incorporated into an upcoming My Home update.
Despite the current circumstances, you've still helped to
make a real difference to some of services in the last few
months. Check out a couple of examples:
We've got a new and improved kitchen supplier, thanks
The main benefits are that the new supplier is 38% cheaper,
meaning we can reinvest more in homes and communities,
and they offer a wider range of features and colours to
So how were tenants involved?
• Community Voice - two members visited different
suppliers with staff, and helped to agree the
• Digital survey - 469 tenants gave their thoughts on the
proposed colour ranges. Over 80% liked the choices, and
felt they covered a range of colours and designs.
• Drop-in sessions - Two sessions were held for tenants to
take a look at the physical and visual kitchen samples.
Nearly 90% said they were happy with the range as it is.
Keith Riley, Community Voice Vice-Chair who was involved,
described the whole process as 'absolutely superb'.
He said: " I was very impressed from start to finish. We
were listened to throughout, and I feel like we made a real
The new kitchens will now be available for all our new homes
and as part of our regeneration programme.
If you would like to be involved, email
firstname.lastname@example.org or message
us on Facebook and Twitter.