Page 0011

My Home improvements

We have a group of Digital Tenants that will take part in

regular feedback sessions about their experiences of using

our online services, and how we can improve them.

The first feedback session focused on booking a repair

through My Home. The group came up with these

recommendations:

• Make the current list of repairs clearer and easy

to understand

• Add more repairs you can book

• Introduce an option to reschedule repair appointments

• Bring in other sections such as information about our

additional services

Digital Tenant Loran Williams said: "I use My Home for just

about everything to do with my tenancy because I can use

it when and where I want at any time.

"It was nice to influence improvements to the repairs

section, and I'm already looking forward to the next

feedback session."

All the feedback has been collated, and will be

incorporated into an upcoming My Home update.

11

Tenants talk

Despite the current circumstances, you've still helped to

make a real difference to some of services in the last few

months. Check out a couple of examples:

New kitchens

We've got a new and improved kitchen supplier, thanks

to you.

The main benefits are that the new supplier is 38% cheaper,

meaning we can reinvest more in homes and communities,

and they offer a wider range of features and colours to

choose from.

So how were tenants involved?

• Community Voice - two members visited different

suppliers with staff, and helped to agree the

new supplier.

• Digital survey - 469 tenants gave their thoughts on the

proposed colour ranges. Over 80% liked the choices, and

felt they covered a range of colours and designs.

• Drop-in sessions - Two sessions were held for tenants to

take a look at the physical and visual kitchen samples.

Nearly 90% said they were happy with the range as it is.

Keith Riley, Community Voice Vice-Chair who was involved,

described the whole process as 'absolutely superb'.

He said: " I was very impressed from start to finish. We

were listened to throughout, and I feel like we made a real

difference."

The new kitchens will now be available for all our new homes

and as part of our regeneration programme.

If you would like to be involved, email

customer.engagement@ongo.co.uk or message

us on Facebook and Twitter.

Index

  1. Page 0001
  2. Page 0002
  3. Page 0003
  4. Page 0004
  5. Page 0005
  6. Page 0006
  7. Page 0007
  8. Page 0008
  9. Page 0009
  10. Page 0010
  11. Page 0011
  12. Page 0012
  13. Page 0013
  14. Page 0014
  15. Page 0015
  16. Page 0016
  17. Page 0017
  18. Page 0018
  19. Page 0019
  20. Page 0020
  21. Page 0021
  22. Page 0022
  23. Page 0023
  24. Page 0024
  25. Page 0025
  26. Page 0026
  27. Page 0027
  28. Page 0028

Related Issues