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Struggling to pay

your rent?

We want to say a huge, heartfelt thank you to each and every

one of our tenants for your patience, understanding and

commitment during this difficult time.

We understand that, with the Coronavirus situation, times

have been very difficult for everybody. Many things have

been impacted, and that could include your income and rent

payments.

We are currently asking everyone to make payments as usual

towards your rent account - as per your tenancy agreement,

rent is due payable in advance based on your payment

frequency (so, if you pay weekly, you should be one week in

credit).

However, if you are worried about your rent, you are not on

your own - we are here to help you. If you are worried about

your payments, if you have had a change of circumstances

which has had a financial impact, or if you would like to

find out what benefits may be available to you, our Income

Collection team can offer advice and guidance.

When you contact us you will speak to real people that live

and work in the area, who understand what you're going

through, and who want to provide the support you may need.

We take everybody's personal circumstances into account,

and we will work with you to set up a plan that is suitable for

you in this challenging time.

Contact us on:

• My Home: myhome.ongo.co.uk or via the app on your

smart device

• Our website: ongo.co.uk

• Social media: /OngoHomes and /ongoUK

• Email: enquiries@ongo.co.uk

• Telephone: 01724 279900

To be kept up-to-date with the latest rent and

benefits updates, check out ongo.co.uk/support and

understandinguniversalcredit.gov.uk

Here to help and support

Real people working in your community

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