Struggling to pay
We want to say a huge, heartfelt thank you to each and every
one of our tenants for your patience, understanding and
commitment during this difficult time.
We understand that, with the Coronavirus situation, times
have been very difficult for everybody. Many things have
been impacted, and that could include your income and rent
We are currently asking everyone to make payments as usual
towards your rent account - as per your tenancy agreement,
rent is due payable in advance based on your payment
frequency (so, if you pay weekly, you should be one week in
However, if you are worried about your rent, you are not on
your own - we are here to help you. If you are worried about
your payments, if you have had a change of circumstances
which has had a financial impact, or if you would like to
find out what benefits may be available to you, our Income
Collection team can offer advice and guidance.
When you contact us you will speak to real people that live
and work in the area, who understand what you're going
through, and who want to provide the support you may need.
We take everybody's personal circumstances into account,
and we will work with you to set up a plan that is suitable for
you in this challenging time.
Contact us on:
• My Home: myhome.ongo.co.uk or via the app on your
• Our website: ongo.co.uk
• Social media: /OngoHomes and /ongoUK
• Email: firstname.lastname@example.org
• Telephone: 01724 279900
To be kept up-to-date with the latest rent and
benefits updates, check out ongo.co.uk/support and
Here to help and support
Real people working in your community