Greg in a Tenant
In each edition, we talk to a tenant
volunteer to find out what they do in their
community. This time we talk to Greg
who is part of our pool of Tenant Testers,
and who will soon be getting involved in
My first involvement with Ongo was...
"…...through the Growing and Learning project. This offered
volunteering opportunities for people seeking work, and
encouraged us to grow our own produce at allotments and
growing projects in Scunthorpe and Barton. I thoroughly
enjoyed it and learnt a lot along the way, and I was able to
pass on a lot of experience to other people on the project.
"After that, I was looking for something else to do when
an opportunity to join the Tenant Testers came up. This is
a group of tenants who can be called upon to test certain
Ongo services to influence improvements, and to make the
services the very best that they can be.
"For example, in the last nine months there have been
workshops to improve the navigation and layout of the Ongo
website, to test a chatbot that is now available online, and
to look at the re-designing of the rent statement."
Being part of this group has…...
"...helped me to have a purpose and to feel like I'm being
useful in helping to make a difference. The workshops have
really helped my anxiety in building my confidence, and it's
given me different things to look forward to.
"The workshops have been very insightful and have allowed
me to learn so much that I didn't know before. What I've
also liked is how everybody has been able to contribute and
to have a say in each of the sessions. Everyone has been
listened to, and it's been nice to see the feedback acted
upon to make the services even better for all tenants.
"It's a group that any tenant can sign up for. It's not too
much of a time commitment at all, and it feels great to be
able to give something back. It's made me feel really
positive about myself."
This has led me to...
"...finding out more about, and expressing an interest in,
several other involvement opportunities available to us
tenants. This includes Community Voice, Tenant Inspectors
and the Maintenance Panel, and I am looking forward to
going to their next meetings as an observer to learn more."
One of the main things I've learnt is...
"...that there's no barrier at all to getting involved. I
have medical needs, I suffer from my anxiety, I've been
through a lot, but there's still loads of ways in which I can
have a say and improve homes, communities and fellow
tenants' lives in a way that suits me.
"I'm just taking one day at a time, but I'm looking forward
to seeing how things develop."
Like Greg, you can make a difference to yours and tenants'
lives by influencing decisions that affect you, your home and
We have a new #InvolvedWithOngo postcard that you can
complete to let us know how you would like to get involved.
You can find this on our website or on the My Home app.
Find out more about our involvement opportunities by
visiting ongo.co.uk/customerengagement, or by emailing