Being fair and
respectful to all
At Ongo, we are committed to being FREDIE in everything
that we do. This means Fairness, Respect, Equality, Diversity,
Inclusion and Engagement.
For us, embracing this means looking further than the
Equality Act 2010 and the protected characteristics it sets
We are a recognised 'Leader in Diversity' through the National
Centre for Diversity, and we also have an Equality, Diversity
and Inclusion (EDI) steering group made up of tenants, staff
and board members. This group ensures all are treated fairly
and appropriately, and that everyone has equal access to
quality services and engagement.
Check out what being FREDIE means to Colin, a tenant on the
group, and his EDI journey:
"FREDIE is at the heart and centre of my very being - my
"When I first arrived in this country, it didn't take me long to
become 'different' as I soon lost my sight. If that wasn't hard
enough, I experienced judgement for being an immigrant.
"I have been a disability campaigner for many years now.
Because of my experience, I felt it was imperative to become
a tenant spokesperson for disabled and vulnerable people by
drawing attention to the barriers and restrictions
"An example of this was raising concerns at the Maintenance
Panel on how some tenants struggled to identify staff and
tradespeople knocking on the door for a home visit or repair
"I recommended the staff member phone calling ahead giving
their name, estimated time of arrival and the reason for the
call and visit. The tenant could then confirm if the voice on
the phone belonged to the person standing at the door, and
could also check their ID badge to know they were who they
said they were.
"The suggestion was adopted immediately, and this
alternative method of staff identification has generally been
"As my sight has deteriorated and growing older has reduced
my agility, FREDIE has become more even more relevant to
me. I am constantly looking for opportunities to champion
it, and to implement changes to allow the disabled and
vulnerable to lead a more independent, inclusive, fairer and
"As far as I am concerned, without FREDIE, people who are
different will be treated differently and discriminated against
so it is our duty to change this whenever it happens."
Find out more about the group, and the other involvement
opportunities, by visiting ongo.co.uk/customerengagement
The EDI steering group