Tenancy Enforcement Officer
How did you start working for Ongo?
I started as a Housing Officer for six years. I then
moved across to the Tenancy Enforcement team
as I wanted to increase my knowledge and
experience, and I've always had a passion for law.
What does your job involve?
Mainly trying to resolve anti-social behaviour (ASB)
without having to resort to legal resolutions such as
court action - this is always a last resort. I am also the
lead on the team's cuckooing project which began in
What is your favourite part of the role?
What gives me the greatest satisfaction is when I have
worked with tenants to prevent further ASB or breaches
of tenancy, and where we've not had to take court action
to resolve the issues. I love engaging with tenants and
trying to help them the best I can.
What is cuckooing, and what is the project that you're
Cuckooing is the taking over of a vulnerable person's
property by drug gangs to enable them to deal drugs
from that home. Cases of cuckooing by sex workers are
also frequent - this is where a relationship is built with
a vulnerable male to gain their trust and co-operation.
Requests for sums of money then begin to be made, and
drugs start to be used at and dealt from the property too.
As part of this project, I give presentations to organisations
and other internal teams about the work I'm doing and to
help raise awareness. I also work closely in partnership
with other organisations such as Humberside Police, Safer
Neighbourhoods and Adult Social Services to work together
to protect vulnerable people in the local area.
How can readers report any suspected cuckooing?
If something doesn't feel right, then please report it to the
police by calling 101. If the property/tenant is covered by
us, then I can look into the case. You can contact me at
You have been shortlisted in the 'Best Project' category at
the National Resolve ASB awards later this year. How did it
feel to be recognised?
I was over the moon and incredibly excited, but my main
purpose is to highlight the good work that the whole team is
doing on cuckooing and to educate other housing providers
on what has worked for us in tackling the problem.
I am a great believer in sharing information and experiences.
If I can help others, then I've won in my eyes.
A day in the life of...
What is something you've learnt so far this year?
I've embraced the use of digital technology in these
difficult times - for example, my partner and I
recently did a virtual pub quiz and it was great fun.
I've also learnt how to cook macaroni cheese from
If you could be a member of a fictional family, who
would it be? I love the works of Jane Austen so I
would choose to be a part of the Bennett family (from
Pride and Prejudice).
If you wished to paint one scene of where you've
been before, what would you paint? One of the most
touching scenes was standing on the beaches at
Normandy and seeing some World War II platforms
still there. It was a very humbling and emotional