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Our response to



Office closures

We have closed all our offices, including our

headquarters Ongo House, to public access for the

foreseeable future.

The post office at The Arc remains open between

9am - 3pm on Mondays, Tuesdays, Wednesdays and

Fridays, and Ashbridge Roofing/Hales & Coultas are

operating as usual.

Our priorities in this difficult time are:

• Safeguarding the health and safety of our tenants and staff

• Providing essential services that keep tenants, homes and communities safe

• Protecting our business operations so that we can recover quickly once the current situation is over

We continue to monitor government and public health advice, and we have set up a small team for regular meetings to ensure

we carry on with essential services, but in different ways if required.

Repairs and safety checks

Following government advice, we are only currently carrying

out essential repairs to make sure that your home is safe

to live in. At the moment non-essential repairs have been

postponed, as we want to keep interactions as minimal as

possible to reduce the risk of infection.

Essential safety work such as fire, emergency lighting and

annual gas checks will continue. It is important to note

that our legal responsibilities to do these checks haven't

changed. With everyone spending more time at home,

making sure that the gas and electrical systems are safe

is even more important. We will of course respect where

people are self-isolating and will only enter properties in

these circumstances, where we decide it is essential.

Our teams that need it have access to the appropriate

personal protective equipment (PPE), and we have

designed new safe systems of work. This could mean that

we undertake work in a separate room from household


Rent support and advice

We're asking that you please continue to make rent

payments, so that your account doesn't build up. If you

have found that you're struggling to meet your rent

payments, we are here to help you. We have a great

team who understand the difficulties you're facing,

and want to give you the support and advice you need.

Check out more about this support on page 12.

Need some help and support?

Visit for further information.

(All information correct as of 15 May)

Thank you for all your patience and understanding while

these measures are in place. We are still fully available

for you to contact us if you need any help or support.

• My Home app: go to or search

'Ongo My Home' in the Android and Apple app stores

• Website:

• Social media: /OngoHomes and /ongoUK

• Telephone: 01724 279900


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