Our response to
We have closed all our offices, including our
headquarters Ongo House, to public access for the
The post office at The Arc remains open between
9am - 3pm on Mondays, Tuesdays, Wednesdays and
Fridays, and Ashbridge Roofing/Hales & Coultas are
operating as usual.
Our priorities in this difficult time are:
• Safeguarding the health and safety of our tenants and staff
• Providing essential services that keep tenants, homes and communities safe
• Protecting our business operations so that we can recover quickly once the current situation is over
We continue to monitor government and public health advice, and we have set up a small team for regular meetings to ensure
we carry on with essential services, but in different ways if required.
Repairs and safety checks
Following government advice, we are only currently carrying
out essential repairs to make sure that your home is safe
to live in. At the moment non-essential repairs have been
postponed, as we want to keep interactions as minimal as
possible to reduce the risk of infection.
Essential safety work such as fire, emergency lighting and
annual gas checks will continue. It is important to note
that our legal responsibilities to do these checks haven't
changed. With everyone spending more time at home,
making sure that the gas and electrical systems are safe
is even more important. We will of course respect where
people are self-isolating and will only enter properties in
these circumstances, where we decide it is essential.
Our teams that need it have access to the appropriate
personal protective equipment (PPE), and we have
designed new safe systems of work. This could mean that
we undertake work in a separate room from household
Rent support and advice
We're asking that you please continue to make rent
payments, so that your account doesn't build up. If you
have found that you're struggling to meet your rent
payments, we are here to help you. We have a great
team who understand the difficulties you're facing,
and want to give you the support and advice you need.
Check out more about this support on page 12.
Need some help and support?
Visit ongo.co.uk/coronavirus for further information.
(All information correct as of 15 May)
Thank you for all your patience and understanding while
these measures are in place. We are still fully available
for you to contact us if you need any help or support.
• My Home app: go to myhome.ongo.co.uk or search
'Ongo My Home' in the Android and Apple app stores
• Website: ongo.co.uk
• Social media: /OngoHomes and /ongoUK
• Telephone: 01724 279900