We're here for you
We have been working closely with the council on their approach to protect and support the most vulnerable households across
However, whilst lots of positive work is happening through local communities and voluntary agencies, we have been really keen
to do more than just providing a home.
(All information correct as of 15 May)
Safe and well calls
We have called and text all of our tenants to check how they
are and to ask if there is anything we can do to help them.
As of 15 May, we have made 3,445 calls and sent 5,633 texts
along with 615 email surveys. We have continued to contact
the 2,436 tenants who asked us to get in touch with them
on a regular basis during the lockdown.
The feedback so far has been very positive from our tenants
and family members, who appreciate that we are looking
out for them.
For those who asked for support, we have been
delivering a weekly 'helping hand' food parcel with
basics. We have not replaced other support agencies
such as foodbanks - rather, we've wanted to offer
support to help tenants.
We have so far delivered 2,800 parcels to tenants
and will continue to do so until the end of May when
we will review our resources.
A further 500 parcels will also be delivered to
tenants at our retirement schemes and 50 to
our homelessness team in Doncaster. These extra
parcels will be called 'With love from Ongo'.
Reminder of government
and health advice
We can all help control the virus if we all stay alert. This
means you must:
• Stay at home as much as possible
• Work from home if you can
• Limit contact with other people
• Keep your distance if you go out (two metres
apart where possible)
• Wash your hands regularly
Stay alert > Control the virus > Save lives
Find out the latest guidance at gov.uk/coronavirus
Ongo has surpassed expectations again. As
well as getting a phone call every week from
them to make sure she is ok, my 88 year old
mum has had a food parcel delivered this
morning, without asking for one. This is
above and beyond. Thanks again Ongo!
Delivery of essentials
What a lovely surprise. Thank you all
so much for my food parcel, it was so
unexpected but very gratefully received.
The young man who delivered it was very
pleasant and it was nice to see a fresh
face in these difficult days.