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We're here for you

We have been working closely with the council on their approach to protect and support the most vulnerable households across

North Lincolnshire.

However, whilst lots of positive work is happening through local communities and voluntary agencies, we have been really keen

to do more than just providing a home.

(All information correct as of 15 May)

Safe and well calls

We have called and text all of our tenants to check how they

are and to ask if there is anything we can do to help them.

As of 15 May, we have made 3,445 calls and sent 5,633 texts

along with 615 email surveys. We have continued to contact

the 2,436 tenants who asked us to get in touch with them

on a regular basis during the lockdown.

The feedback so far has been very positive from our tenants

and family members, who appreciate that we are looking

out for them.

Food parcels

For those who asked for support, we have been

delivering a weekly 'helping hand' food parcel with

basics. We have not replaced other support agencies

such as foodbanks - rather, we've wanted to offer

support to help tenants.

We have so far delivered 2,800 parcels to tenants

and will continue to do so until the end of May when

we will review our resources.

A further 500 parcels will also be delivered to

tenants at our retirement schemes and 50 to

our homelessness team in Doncaster. These extra

parcels will be called 'With love from Ongo'.

Reminder of government

and health advice

We can all help control the virus if we all stay alert. This

means you must:

• Stay at home as much as possible

• Work from home if you can

• Limit contact with other people

• Keep your distance if you go out (two metres

apart where possible)

• Wash your hands regularly

Stay alert > Control the virus > Save lives

Find out the latest guidance at


Ongo has surpassed expectations again. As

well as getting a phone call every week from

them to make sure she is ok, my 88 year old

mum has had a food parcel delivered this

morning, without asking for one. This is

above and beyond. Thanks again Ongo!

Delivery of essentials

What a lovely surprise. Thank you all

so much for my food parcel, it was so

unexpected but very gratefully received.

The young man who delivered it was very

pleasant and it was nice to see a fresh

face in these difficult days.


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