They are the main tenant group that represents the views of all
residents. They discuss and decide on Ongo customer-facing
issues that help drive improvements to your homes, services and
The involved tenants simply want to make a difference - they
genuinely feel that being involved allows them to have a voice.
Meetings usually take place on a monthly basis, and our staff
attend to provide information on services that directly impacts
tenants - like our kitchen supplier or how we're reinvesting our
profit. This is a great way to learn more about us at Ongo.
The group are also involved digitally. They have their
own Facebook group, and they have been receiving a
monthly digital magazine to keep them updated
whilst they are unable to meet face-to-face. They have
then had the opportunity to directly ask Chief Exec Steve
any questions about the information.
Membership for the group is open to any Ongo Homes
tenant and leaseholder, and they are always keen for new
people to join.
Keith Lumbers has been a member of the group for
nearly five years: "I realised from my very first
meeting that this group was a fantastic concept,
and that I could make a difference.
"Being involved with Community Voice gives you
the chance to directly influence and make decisions
on homes, communities, and services that affect us
all as tenants.
"It also allows you to gain new skills such as
higher confidence, to make friends with fellow
tenants who want the best for everyone, and to attend
conferences to learn more about everything that impacts us.
"There are no limits to the group."
Do you want to help make a difference and to influence improvements to your homes, communities and services
that affect you?
Do you wish to boost your CV to help make it stand out to potential employers?
Would you like to meet like-minded people and to work together to make all tenants' lives the very best they can be?
We have a brand new #InvolvedWithOngo postcard that you can complete online at ongo.co.uk/customerengagement
At a tenant conference