Guarantees
Karndean International Ltd Guarantee This guarantee does not cover the following:
Subject to the conditions and exclusions set out below, Karndean
1. Damage caused by external factors including but not limited to
International Pty Ltd & Karndean International NZ (“Karndean”)
sunlight, water (including water leakages and subfloor
guarantees that the product will not wear out and will be free
moisture), stains, spillages, heat or hydrostatic pressure.
from all manufacturing defects from the date of purchase for the
Guarantee period as set out below. (Guarantee) Wear out is 2. Wilful or accidental damage.
defined as the removal of the wear layer and design pattern.
3. Modifications, repairs or alterations unless carried out by a
skilled tradesman and notified to Karndean.
Product Commercial Guarantee Domestic Guarantee*
4. Poor installation of sub floor materials, or the use of incorrect
Art Select 15 yrs 20 yrs sub floor materials.
Da Vinci 15 yrs 20 yrs Any claim made under this guarantee should be made in writing
Van Gogh 10 yrs 15 yrs or by telephone to:
Opus 10 yrs 15 yrs Australia
Karndean International Pty Ltd
Michelangelo 10 yrs 15 yrs 835 Stud Road
Knight Tile 6 yrs† 12 yrs Knoxfield, VIC 3180
Telephone: 1800 810 920
The guarantee is conditional on the following: New Zealand
1. The product has been suitably specified for the appropriate Karndean International NZ
level of use application and been subject to normal wear and Unit A, 73 Greenmount Drive
tear conditions. As a guide, refer to European Standard EN649 East Tamaki, Auckland
where Knight Tile would be Class 21 and all other Karndean Telephone: 0800 442 101
ranges Class 23. If it is found to be necessary to replace a product which is no
2. The product has been installed by a skilled tradesman using the longer available, Karndean reserves the right to replace the floor
correct materials and adhering to the AS/NZS 1884 industry with a product of equal value and specification to that that was
code of practise, installation guidance from Karndean and an originally installed.
approved Karndean adhesive. Save as detailed above and to the fullest extent permitted by law,
3. That the product has been cleaned and maintained using the Karndean shall not accept or be liable under this Guarantee for
cleaning and maintenance instructions provided by Karndean any direct, indirect, special or consequential loss, expense, cost,
and that barrier matting or other such method has been claim
provided at all external entrances to prevent the ingress of or damage (including liquidated damages). This Guarantee does
outside dirt not affect your statutory rights.
onto the floor.
* The Domestic Guarantee is valid when Karndean products are installed
4. Protection has been provided to avoid heavy point loading by a professional fitter to the BS 8203 industry code of practice in housebuild
to the floor. or residential projects. Please contact Karndean’s Technical Department for
further information on 01386 820 102.
† Commercial Light Duty use only.
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