Onboarding isn't what it used to be. The
changing demands of business, increased
expectations of recruits, and the opportunities
for more effective training presented by
technology, have combined to revolutionise
the induction process. Here are six ways that
onboarding is changing.
1 Onboarding is starting earlier
and finishing later:
Organisations increasingly want their new
joiners to be job-ready before Day One, while
employees appreciate training that gets them
up to speed and full of confidence from the
start. Pre-boarding also inspires today's
employees - a key element to companies
retaining talent. Pre-boarding in the digital era
is easier than ever.
Egos, empathy and engagement
Personas come from the discipline of UX
(user experience) design. They were
developed as a practical tool for
interaction design. According to legend,
the first personas were called Chuck,
Cynthia and Rob. Nice.
Chuck, Cynthia and Rob were all created to
represent groups of user goals and needs.
Instead of presenting his design from his own
perspective in his next meeting, Alan Cooper
(widely credited as the pioneer of persona
modelling) presented his design from the
perspectives of Chuck, Cynthia and Rob.
Why does this approach help?
First, it forces you to think about what your
users - in our case learners - need. In a
sense it's a 'bottom up' approach. While we
may start our designs thinking about what the
business needs to deliver and then agree
what our learners need to demonstrate to hit
those objectives, instead we could start with
what our learners need and how our learning
solution can meet those needs (and as a
result align with wider business objectives).
Toyota Motor Europe uses an interactive video
tour to orientate new hires.