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Proof of value
Fiona Leteney on the true transformation
for L&D
This year's Fosway research indicates that
over 70% of organisations are undertaking
digital transformation while only 4% have
completed the project. The research makes
clear the limited scope of digital learning
transformation.
A scary 39% of organisations taking part in
recent US research said they were actively
looking for a new learning system. It's 'scary'
because a rigorous selection process is no
mean feat, bearing in mind it is probably the
most expensive investment the learning
department will make. There are so many
new players in the market, with very different
offerings but all under the generic headings of
learning management system (LMS) or next
generation learning environment (NGLE). But
without all the market data it is hard to be sure
the right vendors are even on the shortlist. Is it
any wonder Fosway's Digital Learning
Realities research shows the majority of
companies are not satisfied with their LMS?
What's key to true digital transformation
however, is that it goes beyond the choice of
technology; just changing one learning
system for another with an improved learner
experience does not constitute a
transformation. A much more strategic
change is required.
This is about a shift of focus away from L&D
looking inward at how many learners have
engaged with the learning platform to an
outward focus on the business. This is
learning being more performance focused
and ensuring L&D has an impact on the
bottom line.
Learning industry commentators have been
talking about this for a while; however, the
message had not reached all of the entrants
in a couple of awards categories I judged
recently. Even though the first two criteria
were to show how the project had impacted
the organisation and provided return on
investment (ROI), some organisations are still
unable to demonstrate this in a meaningful
way.
Measuring before and after an
implementation; providing data to prove
success; and show the impact on the
organisation is crucial not just for winning
awards but also proving the value of the
department or the platform and delivering real
business impact.
Read more
Fiona Leteney
Senior Analyst
Fosway Group