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Country Director

tts Knowledge Solutions Ltd

Fully Digital, with focus on

key users and a strong


Raiffeisen Switzerland receives WiT

award for benchmark Change


Contrary to what most people would

expect banking institutions often operate

relatively seasoned IT applications. Better

technology would be available but the

transformation risks are not to be

underestimated: regulatory frameworks,

complex business processes as well as

safety features protecting multimillion

transactions moving multibillions of value

per day.

Raiffeisen Group in Switzerland consists of

246 legally independent banks using three

languages. When Raiffeisen decided to

switch their core banking system, the

training part of this initiative was handed

over to Kathrin Berger-Suter. In the

meantime, the cutover process has been

started successfully with highly qualified

and motivated employees, strong key

users and a sustainable, digital learning


Mrs. Berger-Suter was supported by a tts

team which had already gained solid

experience in the banking sector.

The tts qualification experts from Zurich

created extensive digital learning media in

collaboration with the Raiffeisen banking

experts. Yolanda Amiet was in charge of

the project.

With tt performance suite (ttps) Raiffeisen

selected the perfect technology to

efficiently produce digital content - from

user documentation over e-learning to

step-by-step guides as well as distributing

these assets to end-users. Following

intense penetration testing and deep

analysis of the ttps security features

Raiffeisen opted for the cloud version of



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