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Following the technology decision, the

project team developed their approach

based on the 70/20/10 concept. It

combined a number of carefully

orchestrated methodologies

• Intense qualification and ongoing

involvement of about 1,800 key users

• E-learning content for upfront learning

as well as ongoing user and onboarder

support

• Performance support assets such as

step-by-step guides relevant for specific

working contexts are delivered through

the tt guide component of tt

performance suite. This feature

recognizes the precise working context

of any employee and delivers only

content that is relevant for this specific

context.

The approach paid off extremely well: While

the objective of a defined competence level

for the employees was 80%, the actual

achievement was 98%. The

documentations provided to the Financial

Market Authority - and produced using tt

performance suite - successfully passed all

tests,

… and the core banking transformation at

Raiffeisen was awarded the WiT award

2018

Facts & Figures about Raiffeisen

Switzerland

• Third largest Swiss banking group with

well above 11,000 employees

• 7 million customers and 1.9 Mio.

membershareholders

• about 10.000 end-users

• 1,800 key users and 143 trainers in

action

• 2,500 documents created

• Over 15,000 e-learnings completed with

over 16,000 passed tests

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