Page 0019

An award like mine

•What is your name, role and job title?

Dan Jones, Head of Production, Brightwave

Group

•What category win?

Best use of learning technologies to ensure

compliance

•What was the award?

Gold

•When did you win it?

2018

•Why did you enter?

We wanted to 'do the double' (or should that

be 'retain the crown'?) We'd had gold success

at the Learning Technologies Awards with the

previous version of this solution in 2015. We

knew that the new version of the project was

both an update and a comprehensive

improvement that reflected the intervening

changes in compliance around information

management.

We also knew that this project puts PwC and

Brightwave at the forefront of widespread

efforts to improve security standards and trust

through compliance, and that an award win

would effectively demonstrate that.

•What is the story behind this award? [what

was the learning really like?]

Our client PwC identified a requirement to

improve reported human error incidents

relating to information security. We created an

immersive, video-based e-learning

programme, using style and production as

key motivators of change, with engaging

scenarios and a ground-breaking 'point-ofbehaviour' assessment mechanism.

The solution caused a significant increase in

email data incident reports, hundreds if not

thousands of voluntary revisits of the

programme, and widespread risk mitigation.

•Why do you think you won an award?

There are two things about compliance. First,

it is the backbone of the digital L&D industry.

Second, everyone dreads it, because it's often

very boring.

Dan Jones

Head of Production

Brightwave Group

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