Digital support for G Suite
users boosts process
compliance and delivers big
savings in user
Google Cloud's G Suite is the main
competitor of MS Office and Outlook and
is taking root in large corporations -
particularly in the United States and
increasingly across Europe, too. Google
Suite can be adapted to specific needs,
which is an opportunity for businesses,
but also a challenge for user support.
Together with its long-standing partner
Entelgy, tts has therefore created an
integrated performance support solution
that ticks all the boxes.
Entelgy, the BusinessTech Consultancy,
provides digital transformation solutions
through its Digital division. Alfredo Zurdo,
Head of Digital Change, is also the project
manager for its own digitalization project.
Among other things, Entelgy Digital
specializes in rolling out G Suite in large
corporations. And, in the spirit of leading by
example, the company rolled out the solution
for its own 1,500-strong workforce first.
It all started off with two conflicting goals -
firstly, reaching more than 1,500 workers in six
countries and, secondly, completing the
digital transformation process quickly.
This called for a smart, agile solution that
could meet multiple demands all at once.
Hundreds of processes had to be
reorganized, employees needed to be
advised and trained accordingly, and support
had to be offered during live operation.
The solution - speeding up change with
two strong partners
Following the principle "smart & digital", the
project team led by Zurdo devised a
comprehensive, end-to-end performance
support solution that gives users contextsensitive access to manuals, process
descriptions, and an interface for relevant
sources of information - and all that in the
tried-and-tested two clicks, 10 seconds.
What's more, this modular system is designed
to help staff become "smart users". As a longstanding partner of tts, Entelgy was well aware
that the tt performance suite is in principle the
perfect platform. The question, however, was
whether it would work well with G Suite.