In conjunction with Lloyds Banking
Group and partners from the Online
Centres network, the team created a
Universal Credit guide, with printable
resources, to help applicants understand
the online-only application process. The
current application process has been
widely criticised in the media since the
Department for Work and Pensions
(DWP) reported that 46% of all claimants
need assistance to complete the process
and 30% of people who register online
find it difficult.[1] The guide helped to
increase Universal Credit usage by 27%
and is now recommended by the DWP
as a way to raise awareness of the new
government scheme, provide clarity on
the application process and develop
digital skills.
13
Molly Blackwell
Research Analyst
Towards Maturity
Becoming the Team of the
Year 2018
L&D functions are increasingly under
pressure to prove their value to the wider
organisation, but with 57% of learning
practitioners reporting they feel overwhelmed
and under-equipped, they are struggling to
make a real positive impact on the business.
Drawing on the experiences of Learning
Technologies Team of the Year 2018, Good
Things Foundation, we explore the actions of
an L&D team that has gone above and
beyond; supporting over two million people
to gain digital skills since 2010.[1] In doing so,
we highlight the unique opportunity people
professionals have, to be able to make a real
difference to organisations and general
society.
Good Things Foundation is the UK's leading
digital inclusion charity, that looks to improve
the lives of individuals (most frequently those
who are socially excluded), through digital.
Working with Online Centres around the
country, the learning team is responsible for
developing courses and learning content for
Learn My Way; Good Things Foundation's
free online e-learning website.
Beyond this, the team also:
• supports tutors at online centres to
develop resources
• assists with international delivery of basic
digital skills training
• helps others with the delivery of learning
and provides bespoke content for
specialist digital and social inclusion
projects.
Example Project: Universal Credit
The learning and development team at The
Good Things Foundation has done incredible