Jump aboard for the
Fiona Leteney explores the IT that HR will
be investing in
In my last column (September Issue10) I
wrote about digital transformation and
measuring impact. Continuing on the data
theme in this issue I'll widen it to more general
analytics and the world's highest trending
topic, artificial intelligence (AI).
HR research just released by the Fosway
• Investment is increasing in all areas of HR
IT; topping the consistent areas for
investments list, is analytics. 68% of
respondents expect investment to
increase in this area in the coming year.
• Analytics and L&D are fourth and fifth
(48% & 47%) on HR's list of systems that
will change in the next two years.
• 45% think that AI and robotic process
automation (RPA) will become significant
in under two years.
So, are the respondents being caught up in
the hype or is this a reality?
Recently, as part of my Fosway research role,
I have had many learning systems (LS)
briefings from both long-standing and new
vendors in the learning technology industry.
Every organisation is talking about AI, they
either have it or it is on their platform road
map. The level to which this is happening
varies, but what is guaranteed is that this will
be a journey for every LS vendor.
Personalisation is a key driver and the starting
point is 'recommendations' with most
suppliers referencing an Amazon or Netflix
style experience. For many years, mandatory
courses have been assigned because of the
learner's job role or using other business
rules; these characteristics are also now being
used for recommendations.
Some systems allow peers to recommend
learning or to publish collections like playlists
of learning. Up and coming are the features
that use machine learning algorithms, a
subset of AI.
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