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Tony Glass,



How technology is a solution

to the Digital Skills crises

We are in the throes of a very real and

costly skills crises. According to a report

from the British Chamber of Commerce

British Chamber of Commerce

British Chamber of Commerce

British Chamber of Commerce

released earlier this year, three in four

business are currently facing digital skills

shortages resulting in an increased

workload for current employees, higher

operating costs and the inability to meet

customer requirements.

Training is a solution, but the report makes a

point of highlighting the obstacles corporate

learning programmes face, ranging from time

constraints and high costs to the challenge of

finding appropriate training, all of which

directly impacts their effectiveness and value.

The British government has responded to the

crises with various initiatives including both

the continued roll-out of 4G and superfast

broadband by 2020 and support for the

National Citizen Service (NCS) as it pilots new

ways to include digital skills and careers in its

programmes. However, the estimate that the

disparity in digital skills is costing the UK

economy £63 billion a year means

businesses cannot afford to solely rely on

government efforts. They must instead look

inward and make Digital Skills and IT training

a company objective.

And most companies are. IDC predicts that

by the end of 2017, two-thirds of G2000 CEOs

will have the issue of digital transformation at

the centre of their corporate strategy. What

somewhat confuses the matter is that despite

such intentions, many organisations are not

poised to carry out or achieve such a goal. A

2015 Accenture report highlighted that only

49% of CEO's had a strategy for the

management and development of the skills

needed for such a world.

In other words, while organisations are aware

of the need, they are not addressing it with

comprehensive, company-wide strategic

initiatives. And to further muddy the waters,

often training programmes do not succeed, in

part, because they fail to engage the


While a plethora of training programmes

offering IT and digital skills are widely

available, there are notable differences in both

the content offered and how it is delivered.

Implementing a learning programme is more

than simply choosing a vendor; it is about

selecting a vendor who can ensure learning

goals are aligned to the content offered, and

one that can offer learners an engaging and

productive experience.


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