Intuitive Technology. What
does it mean?
In explaining the reason for the question in the
title, let me go back a step. I am currently
studying a Masters looking at a range of
technology-focused solutions in online and
distance learning. This qualification is aimed
mainly at anyone working in primary,
secondary and tertiary education. However,
the marketing material discusses the
suitability for those involved in organisational
learning too, so that includes me!
I am half-way through the two-year
programme and as you would expect, I am
learning a lot - having some of my existing
knowledge and skills confirmed, being
pushed out of my comfort zone, submitting
assignments, having doubts around those
and best of all, collaborating with fellow
One of my assignments written in 2018
included a discussion about 'intuitive
technology.' In the research for this I came
across a great blog by Dave White, Head of
Digital Learning at University of the Arts,
London. He is strongly against intuitive
technology, arguing that technology should
challenge. He made comparisons to the
creative world and some of the complex
technology used there.
Reading this made me view this whole debate
through a few different lenses:
• Who decides if the technology is intuitive?
• To what degree do L&D practitioners,
when designing, allow time for learning
about the technology as well as the
content delivered by that technology?
• Is this another example of L&D 'spoonfeeding' its audience rather than promoting
I don't profess to have answers but I do like
the fact that they are being asked and the
debate they cause. I often hear the phrase, 'It
should be more like Facebook, people know
how to use Facebook'. This is such a
throwaway comment, yet I also hear it from
people who talk about evidence-based
practice - oh the irony!
I joined Facebook in October 2018 after
realising I was missing out on lots of great
information from a running club I had joined
earlier in the year. It is a closed group and the
club uses it to advertise meets and
championship results, for shout outs to
celebrate success, to welcome new joiners,
and to support fellow members. I use Twitter
a fair amount and, in my head, and I thought
Facebook would be similar. WRONG!