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Matthew Donovan

VP of Digital Learning

Strategies & Solutions

GP Strategies

A learner-centric approach

In L&D, we are often more focused on the

volume and arrangement of content as

opposed to its value. This is not surprising as

content is static and therefore easier to define

than value or relevance. Value is fluid and quite

difficult to identify. Its definition is rewritten in

the eyes of each beholder. But, can we really

design relevance within the context we seek to

ascribe to learning?

In short, no. We can, however, design

environments and systems that promote it. We

must seek to understand our people by taking

a learner-centric approach throughout learning

design and development.

Transforming learning for the

modern learner

Although many of us are preoccupied with

addressing the needs of millennials, we must

remember that the same environmental factors

that shaped them, affect every other

generation. The accelerating evolution of

technology, continued globalisation of

business, and increasing demand for

innovation and change will continue to impact

how each generation approaches work and

traditional learning.

If we are able to recognise the inadequacies of

traditional approaches, we must transform the

learning landscape by becoming learnercentric organisations, and view innovation as

an accelerator towards high-impact learning.

If we build it, they will NOT come

The rise of approaches such as the 70/20/10

model and the 5 Moments of Learning Need

are direct responses to today's varied

workforces. Although organisations are

adopting these approaches, many of us still

look at them through a traditional lens. Too

often, we get trapped in the self-service

mentality - if we build it, they will find it, learn it,

and apply it. But this approach only succeeds

for our top-performers. What about the rest of

the workforce? They may get to the 'I found it'

stage, but learn it? Not likely.

Training organisations must shift to a model

where employees define the learning need,

contribute content, and collaborate with others

to move the business forward: a learner-centric

model. This approach leverages and nurtures

learners from all generations.

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