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Tony Martin

Sales Director

Wranx

What does it mean to be

digital?

Due to technological advancements and

changing workforces, businesses are tasked

with transitioning to digital in every aspect of

their organisations, including learning and

development.

Dependency on technology is constantly

increasing, yet there are wide contrasts when it

comes to the different technologies people

desire, and how comfortable they are using

them. Every day, we experience how retail

organisations are becoming digitally

advanced, implementing the newest

technologies, such as iPads and self-service

machines to enhance the customer

experience.

However, when it comes to utilising

technology for training staff, learning and

development within these stores still has a long

way to go. It is still common practice to engage

learners with traditional classroom-based

training, using physical manuals and

PowerPoint presentations.

The move to digital gains traction every day,

especially as the advantages of e-learning

become more apparent. There are numerous

tools available that allow employers to provide

a quality learning experience that will ultimately

lead to greater engagement and retention,

when compared to traditional workplace

training. Online learning tools can provide

personalised experiences using AI,

incorporating gamification elements and

providing assessments to consolidate learning

in the long term.

LMSs plus, plus, plus

However, the large focus on moving to digital

means businesses overlook the best, and

most valuable, learning platforms for their

corporate training. Instead, it is common

practice for organisations to choose the

learning management system (LMS), as this is

synonymous with taking learning 'online'.

Leader of industry research Josh Bersin found

that more than $4 billion is spent each year on

LMSs , but this doesn't include '...new

platforms and tools for content development,

video authoring and distribution, assessment,

content integration, curation and learning

marketplaces.'

With numerous online learning platforms now

able to offer a variety of valuable services, it

proves that the architecture of the LMS is not

sustainable and needs additional support from

modern platforms to keep up with the training

needs of modern workforces.

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