Hawley Kane -
Head of Organisational Talent &
How to deliver learning
that moves the needle
For too many organisations, the outcome of
learning is...learning. And while metrics like
course completion rates or course grades
can tell you how learners are responding to
your content, they don't give you any insights
into how learning is actually impacting the
High-performing organisations (HiPOs) on the
other hand, are leading the pack when it
comes to measuring the impact of their L&D
initiatives. The evidence lies in their results:
HiPOs report an increase in year-over-year
key performance indicators (KPIs), including
revenue, market penetration, employee
engagement and retention, and customer
satisfaction and retention.
So, what are they doing right? We've identified
three ways HiPOs link L&D to employee
performance, and how you can do it too.
1. Review L&D goals quarterly
HiPOs review their L&D goals and compare
them to corporate objectives every quarter, at
a minimum. Learning and training initiatives
are only useful if they move the needle on
performance. This includes individuals, teams
and the organisation.
Ultimately, the business needs to move
But what if there's a shift or disruption within
your industry? What if regional or international
regulations or compliance standards change?
What if your company gets acquired or
merges with a competitor?
These are just some examples of why
learning teams need to stay aligned with
business goals - sometimes on short notice.
That means they need to keep aware of both
internal and external factors that could impact
current and future programmes. They need to
stay agile in order to make any necessary
HOW YOU CAN DO THIS TOO
Make your L&D goals easily accessible to
your team and key stakeholders. A great way
to do this is by publishing them on your
company intranet or digital workspace. Reach
out to the key stakeholders whose teams or
departments would be directly affected by
any pivot in priorities.
To make sure your goals still make sense,
prioritise a goals review in your quarterly
meeting with the executive leadership team.
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